FAQs


We're open Monday to Friday, 8:30am to 4:00pm. If you want to pop in to see us, it’s best to call ahead to check whether the specific person you need to talk to is available.

We try not to, but realise that some clients need weekend assistance. If this sounds like you, contact us and we can arrange something.

We accept credit cards and bank deposit. We're also approved suppliers for most New Zealand Universities and Polytechnics and can invoice your institution directly.

Training courses can be paid for by credit card at the time of booking. If you need an invoice for a training course, please contact us to arrange this.

We’re located on Level 2 of the Southern Cross Building, 59 High Street, Auckland CBD.

We love our city office location, but unfortunately one of the disadvantages is that we’re unable to offer client car parking. Victoria Street Car Park is your best option for parking – it’s reasonably priced and is located immediately opposite our building.

As every research project is unique, this is a hard one to answer. Get in touch with us with some information about what you require and we’ll let you know the cost. We generally quote fixed fees so that you know exactly what to expect when the bill arrives. Costs for our training courses can be viewed on our training page.

We’re researchers too, so you can be rest assured that any data or other information we view will be kept confidential. We’re happy to sign a confidentiality agreement for your project – send us one specific to your research or we can provide one for you.

We take great pride in the work we do, and have in-house quality control procedures to ensure that your work is of the highest standard possible. Don’t just take our word for it though – client testimonials can be viewed on the webpages for each of our service lines and training courses.